Product-specific questions, like sizing, care and how to use each item, are answered on each product's page. Here are the questions we hear about every order.
Where do you ship?
We ship to addresses in Canada and the United States. Shipping is free on every order.
How long does shipping take?
Orders are processed in 1–3 business days and shipped with tracking. Your estimated delivery window is in your shipping confirmation email. See our Shipping page for details.
What currency will I pay in?
Shoppers in Canada pay in Canadian dollars and shoppers in the US pay in US dollars. Applicable sales taxes are shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible through our Contact page. If your order hasn't shipped yet, we'll do our best to change or cancel it.
What if it's not right for me?
Every product comes with a 30-day money-back guarantee. Return it within 30 days of delivery for a full refund. See Returns & 30-Day Guarantee.
My order arrived damaged. What now?
Send us your order number and a photo through our Contact page, and we'll send a replacement or a full refund.
Anything else?
Reach us any time through our Contact page. We usually reply within one business day.